Service

Trusted. Reliable. Quality.

Consultation & customized proposal

Consultation & customized proposal

Consultation

We assess your requirements and customize our solutions fit for you.
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Consultation & customized proposal

On-site Visit & Coordination

We take care of all the technicalities, coordinate with your designer, consultant, contractor, and plumber to ensure a seamless integration of our systems with your existing infrastructure.
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Consultation & customized proposal

Consultation & customized proposal

Global Sourcing

We source the newest filtration technologies globally to ensure the highest quality and tailor-made solutions for your specific needs and site configurations.
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Accredited Installation

Installation and Delivery

Every new equipment includes delivery and expert installation by across Hong Kong and Macau by our experienced in-house technicians.
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Accredited Installation

Accredited Installation

Function testing and commissioning

After installation, we conduct thorough preliminary inspections, functional performance tests, full commissioning of both newly installed systems and existing units following major modifications.
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Accredited Installation

Accredited Installation

Crew Training

Hands-on training for your staff on daily operations, cleaning, and proper maintenance to ensure long-term system performance.
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All-inclusive first-year warranty

All-inclusive first-year warranty

All-Inclusive Warranty

Under our warranty, we offer unlimited call-outs, repair works, and on-site service and call-outs providing precise diagnosis and error fixing using manufacturer parts. Get unparalleled protection for life until parts discontinuation.
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All-inclusive first-year warranty

All-inclusive first-year warranty

Scheduled Maintenance & Filter Replacement

Our service team will pre-schedule filter replacements with you, frequency depends on filter lifespan, site conditions, and actual usage. Each visit includes system checks and part replacements as needed.
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All-inclusive first-year warranty

All-inclusive first-year warranty

24/7 Service & Emergency Hotline

24-hour service hotline and service team ready to resolve issues, offer guidance, and keep your system running smoothly.
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All-inclusive first-year warranty

Local On-site Service

Our in-house team delivers fast, accessible, and personalized support, handling everything from maintenance to performance optimization, right at your doorstep.
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Extended warranty package

Extended warranty package

Service Overview

Protect your equipment with our extended warranty—designed to keep your Life Solutions system running smoothly for years to come. Annual renewal ensures uninterrupted coverage and peace of mind. Enjoy lifetime protection until parts are officially discontinued.
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Extended warranty package

Extended warranty package

Service Overview

What’s included*: - Scheduled maintenance and filter replacements - Unlimited service call-outs - Full coverage for repairs and parts replacement
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Additional service

Additional service

Equipment Relocation

We offer relocation service to disconnect, transport and re-install your existing Life Solutions equipment when move to a new place, extending its lifespan, reducing renovation costs, and minimizing waste.
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Additional service

Additional service

Closed-Loop Trade-In Program

Replace your worn-out system with the latest model at the end of your system’s lifecycle with exclusive trade-in offer for long-term clients.
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Additional service

Additional service

Water quality test

We collect designated water samples for testing by a third-party accredited laboratory to ensure safety and compliance with drinking water standards, , tailored to various criteria and requirements.
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Life Solutions does not supply bottled or carboy water dispensers.

Instead, we specialize in advanced filtered water dispensers and filtration systems that connect directly to a fresh water supply. This ensures a continuous flow of pure, healthy, and sustainable hydration without the need for plastic bottles.

Our scalable solutions are designed to serve a wide variety of industries and settings, such as:

  • Corporate offices and co-working spaces
  • Hospitality (hotels, restaurants, cafés)
  • Education (schools, universities, training centers)
  • Healthcare facilities (clinics, hospitals, wellness centers)
  • Industrial and manufacturing sites
  • Public institutions and government facilities
  • Residential developments and property management companies

We operate across Hong Kong and Macau, delivering hands-on service and support wherever our clients need us.

Our China Team services in over 35 major cities in Mainland China. Visit https://lifesolutions.com.cn/ and contact our China team for more information.

We provide a comprehensive range of water dispenser and filtration equipment, including:

  • Direct-piping water dispensers (with difference temperature options)
  • Under-sink filtration systems
  • Centralized filtration units for large-scale operations
  • Specialized filtration solutions tailored to unique business needs
  • Accessories and replacement filters to ensure long-term performance